How to Fix: Site can’t be reached, Server IP could not be found?

Learn how to fix the site can't be reached due to the server IP address could not be found an error in google chrome. Check your network adapter settings.

So you finally settle down and fire up your browser to gather notes for your project, but you end up seeing Site can’t be reached, Server IP address could not be found an error on the screen instead of the webpage. Yeah, I know the feeling as I used to get those errors all the time.

After some research, I’ve found some solutions to my specific problem. But if you have hit this page then most probably you got with the problem and want to solve it permanently. Hence in this article, I’m about to provide all possible solutions that can be used to resolve the issue with the Server IP address that could not be found.

This site cant be reached - server IP address could not be found

My friend had the same problem once, but his reason was different. So this error doesn’t happen due to some specific issue but various reasons; it can be hardware to the network. Hence, it’s wise to take all points into consideration in order to rectify the issue.

Please note that there might be an issue at the website server as well, which is not in our control. However, if you are able to access the page in other devices, but not in your device, then it’s a real issue at your end.

Here we are about to breakdown each issue and provide the solution for that. These are the same steps that I have taken to resolve the error message at my end. Let’s get start —

Check for working internet connection

First of your network is out. You cannot access any website. Hence you’ve to make sure that you have a working internet connection. Use different browsers like Microsoft Edge or Mozilla Firefox to check if you can access the web from them. Also, you can use the ping command from cmd (in Windows) or terminal (in Mac or Linux), by

  1. Open cmd from the Start menu or using the Run command cmd OR, press Ctrl + r and on the dialogue box, type cmd and hit Enter.
  2. When the command prompt opens, type ping google.com and check for results.

ping google.com with cmd prompt

If the result shows statistics instead of an error, this means you have a working connection, and you can proceed with step #3, or you’ve to go through step #2 to fix network issues.

Fix Network issues

Network issues may occur due to poor configuration of network settings and Network drivers. And such network issues can give rise to Site can’t be reached, Server IP address could not be found errors.

Windows Network Diagnostics

First, run the troubleshooter available with Windows to run diagnostics and fix. To do so,

  1. Right-click on the ethernet or wifi symbol from the taskbar and click on Troubleshoot problems.
  2. Wait for the troubleshooter to check errors in the background and fix them for you.

windows network diagnostics

The troubleshooter will automatically apply the best network settings and make the changes. It might ask to make some adjustments if things are out of its control (something that needs administrative access).

Update Network Drivers

There could be issues with network drivers that aren’t supporting the network hardware within the computer. The best thing you can do is to update the network drivers.

Reinstall or update drivers for your Network devices following below steps:

  1. Open Device Manager using the Run command devmgmt.msc in the run dialogue box.
  2. Right-click on the Network adapter and click Update driver command.
    update network driver in windows
  3. You can also use drivers provided by the manufacturer from their website—for example, Realtek or Atheros.

This will automatically lookup for driver and hardware changes and repair to rectify the network issues.

Check Proxy Settings

Proxy settings, when configured improperly, will cause errors. Allowing proxy to automatically detect will solve the problem. To check this setting in the Chrome browser:

  1. Click on vertical 3dots icon at the top-right corner.
  2. Select the Settings menu.
  3. On the Settings page, scroll down until you see Advanced, click to open it.
  4. Now scroll down until you see, Open your computer’s proxy settings.
    open computer proxy settings in chrome
  5. Click to launch the Proxy settings within the operating system.
  6. Set the proxy setting it to Automatically detect settings.

Automatic proxy setup in windows OS

This will automatically choose the best proxy setup and make sure your internet is working without any issues.

Change IP and DNS settings:

IP and DNS are vital for connecting to the internet hence it has to be configured properly. IP will be automatically obtained using the DHCP protocol. So, here we can enable DHCP to configure IP automatically.

In most cases, the options are set to default. However, if you’ve made any changes or any antivirus software has deliberately misconfigured it, then you can just revert back the changes. To do so,

  1. Right-click on the network icon on the taskbar and click on Network and internet settings. OR
    You can also lookup for Network and internet settings in Windows Search.
  2. From the Status menu, click on Change adapter settings.
  3. When the control panel is launched, right-click on the network adapter through which you’ve connected to the internet
  4. Select Properties sub-menu.
    Windows Network Properties
  5. From the properties tab, click on Internet protocol version 4 (TCP/IPv4) and click on Properties.
  6. In the properties tab, select on Obtain an IP automatically and Obtain DNS server address automatically.
    Internet Protocol Version 4 IPv4 Properties
  7. Hit Ok to save the changes and reconnect to check if the problem persists.

Note: If your PC belongs to a private DNS service or you are using proxy-based connections, then you can contact your network admins to get those configuration settings.

Reset IPv4 settings and flush DNS cache:

Resetting the IPv4 settings and flushing the DNS resolver cache is the last steps that can fix all the issues within your computer.

Reset IPv4 settings

If nothing works, you can simply reset every setting to avoid conflicts. Using cmd, we can issue netsh commands to reset IPv4 settings. To do so,

  1. Launch CMD prompt as administrator, and type netsh winsock reset and hit Enter.
    netsh winsock reset
  2. Now restart your PC.
  3. Open CMD again and type netsh int ipv4 reset reset.log and keypress Enter.
    ip4 reset in windows
  4. Again restart your PC and check if you can connect to the internet.

This will completely reset all the IP configurations and changes that we made in our system to default one for automatic resolution.

Flush DNS Cache

You can also flush the Domain Name Server (DNS) information that is cached on your system. Now to flush DNS cache:

  1. Open cmd as admin and type ipconfig /flushdns flushdns ipconfig windows
  2. If everything is running right, you should get this as output — Successfully flushed the DNS Resolver Cache.

Finally, check if this solves your issue and you are no longer receiving the error — The site can’t be reached; Server IP address could not be found.

Bottom Line: Server IP could not be found

The site cannot be reached; Server IP could not be found is a tragic error many people face on a day to day basis. Such errors can drastically degrade one’s internet experience. Also, you won’t be able to do online transactions if you keep getting such errors.

And if your problem hasn’t been solved yet, then make sure you have paid for your Wi-Fi or cellular connections. Sometimes we don’t realize it, but our internet data is empty. In such cases, you are prone to encounter such error messages.

And once the error is solved, don’t do any online transactions for a period of 2-3 hours. Monitor if everything is working fine, and if yes, you can start doing sensitive tasks such as website logins and online transactions with ease without worrying about any error codes.

Also as mentioned, the Server IP address error could be genuine. The website is actually down and DNS resolver is not able to map a domain name with IP address. In such a case, we have no other option rather than waiting until the admin of the website fixes mapping between the domain address and masked IP address.

Lastly, here are the recommended web browsers for your computer and mobile phone that you should give a try.

WindowsMacOSiOSAndroidLinux
Chrome WindowsChrome MacChrome iOSChrome AndroidFirefox Linux
Firefox WindowsSafari MacSafari iOSEdge AndroidChrome Linux
Edge WindowsFirefox MacEdge iOSSamsung InternetEdge Linux

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16 Responses

  1. Raymond Laws, Jr. says:

    I have tried all of the recommended steps above, and all appears to be as it should.
    Still, every few days I get a message “no internet connection – IP address invalid”.
    Then I run “Troubleshoot Problems” and after a minute or two, the issue is resolved.
    The only thing not connected under “Network Connections” WI-FI is not connected. Do I need this? My system is hard wired Ethernet cable.

    Thanks,
    Bud Laws

    • Editor Staff says:

      Hi Raymond, you do not need the Wi-Fi connection since you’re using the wired Ethernet. However, the steps mentioned above need to be tried on the Ethernet connection. Check your Ethernet connection settings as mentioned. If you still face any issues, it’s better to check with your ISP. Probably it might be something to do with your ISP provider.

  2. Rita says:

    “Obtain IP automatically” did help! Also, after this, time settings got back into the correct line, as before whenever I logged in, always had to fix it manually.

    • Editor Staff says:

      Glad it helped, Rita!

  3. Mario says:

    Thank-you!!!

  4. John says:

    This was a very bizarre problem that started very suddenly and then only on selected websites. I started through the list and nothing improved until step 5. Reset IPv4 settings. I had almost given up, but hen I did this reset, everything started working again. I never would have figured this out on my own. Many, many thanks. I have saved all the steps in case this happens again.

    • Editor Staff says:

      Glad it helped you, John!

  5. theresa says:

    🤩 this helped me!!!!

  6. Katie says:

    THANK YOU SO MUCH

    • Editor Staff says:

      Of course, you’re always welcome, Katie!

  7. aly says:

    I appreciate you! Thank you so much. 🙂

  8. Priyanka Mittal says:

    This helped me a lot.. thanks

  9. ayaz bahavar says:

    helo dear sir
    pls help me fix to the server ip addrass

  10. shen says:

    obtain IP address automatically helped, Thanks a lot!!

  11. David McDivitt says:

    With my newly built computer I just began having this problem on sites for my state agency. Other browsers for the user have no issue. Other users on the same machine have no issue with Chrome. To resolve I must close Chrome, delete the %userprofile&\appdata\local\google folder, then open Chrome again. I must log in to my Google account again and set whatever custom settings again. I must say no to all the nuisance notification requests when browsing again. But I can fix the problem. Clearing the Chrome cache does not help. I did the above steps anyway, knowing they would not help.

    • David McDivitt says:

      To fix temporarily I added lines to my hosts file for the two problem addresses at my state agency. Since this is not a permanent solution I guess I will comment out the lines each Monday and test.

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