The Safari app will display a notice saying, “This connection is not private,” if it finds unsecured content or when you try to visit a website not secured by the HTTPS protocol.
You can troubleshoot the issue by hard refreshing the page, disabling the VPN connection, validating the system date and time, clearing cookies and cache, and turning off the anti-virus or firewall settings.
In this guide, I have shared written instruction about:
Method 1: Check your System Date and Time
An SSL connection error occurs when your device’s time and date don’t match the website certificate. You must double-check your Mac’s time and date to resolve the error. It is often recommended as part of an essential troubleshooting guide with similar simple methods.
- Click on the Apple menu.
- Select System Settings and choose Date & Time under General Settings.
- If required, correct the Time and Date within your device.
While data and time are automatically set, a mismatch might occur if you manually set your system’s time and data. Switching to auto mode would be the best bet.
Method 2: Disable the VPN connection
If you’re using a VPN connection to access the page, the end website might have a program that detects the proxy address and prevents you from accessing it.
Hence, we recommend turning off any VPN app and removing the proxy address from the system or browser settings to avoid such a ‘connection not private’ error.
Method 3: Hard Refresh and Reload the Page
Sometimes, too many users access the website simultaneously, which results in downtime or a network outage. The server doesn’t respond to new requests in such situations, resulting in an error. We can keep reloading the page until the browser has a secured connection with the web server.
If, for some reason, your browser cannot load the Digital certificates, you will also get the ‘not a private connection’ error.
You can use the Safari app’s keyboard shortcuts and press + or the hit on the Reload in the browser interface to refresh the page. For better results, you can also choose the Reload page from Origin.
Method 4: Clear Browser Cache and Cookies
The browser may have stored too many caches and cookie files. When you revisit the same site, the browser reads through all the cache and cookie files to speed up site loading.
However, these data might get corrupted and lead to an unsafe connection between the browser and the website. Hence, clearing these temporary data can help resolve the problem.
- Launch the Safari browser on Mac.
- Click on the Safari option from the menu bar and select the Preferences menu.
It will open the Safari Preferences window. - Switch to the Advanced tab and enable the checkbox for the Show Develop menu in the menu bar option.
- Switch to the Safari window and select the Develop option from the menu bar.
- Select the Empty Caches option.
It will delete the cache files and cookies and flush the DNS cache.
Now, try to access the page to verify if the issue has been resolved.
Method 5: Check your Wi-Fi and Antivirus/Firewall
If you use public Wi-Fi, someone can sneak into the system and steal data from users connected to the same network.
If you encounter an unsafe connection error while connected to unsecured public Wi-Fi, using a VPN service is the best way to protect your data. We understand that this step contradicts the one mentioned above, but you can consider using a premium VPN service rather than a free and unsafe VPN.
Apart from that, it’s also possible that your firewall and antivirus conflict with the website, causing the error. To resolve it, you can temporarily turn off the firewall and antivirus to check if it’s causing the problem.
Method 6: Proceed with Manual Caution Message
The last thing you should attempt is to visit the unsecured website.
The Safari app allows users to bypass the error and visit an unsafe site if necessary. However, you should be very cautious with this step and only visit trusted sites.
If the site is unsecured, click the visit this website link option, and Safari will load the webpage. You should perhaps not enter any personal details and keep your information as limited as possible.
Bottom Line
Most users have reported that issue primarily due to a mismatch between date and time settings. Ensure your system’s clock is synced with the internet and set to auto mode.
Also, a few reports have reported that a VPN connection is another culprit for unsecured connection errors. It’s better to check its status and switch to a more private VPN service provider.
There are a number of alternative Safari browsers that you can check or consider switching to if the issue persists even after troubleshooting.
Note: There was an update in macOS in September 2021 that broke Safari, resulting in a failing root certificate with a connection not private alert. This widespread issue was later resolved in a subsequent update. If you are still facing the error, you can watch this video.
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Lastly, if you've any thoughts or feedback, then feel free to drop in below comment box. You can also report the outdated information.
HOW TO DOWNLOAD, INSTALL, AND SET THE NEW SECURITY CERTIFICATE FOR GOOGLE CHROME & SAFARI ON EL CAPITAN
This worked 100% on my 2008 Mac Pro Tower running El Capitan (extremely fast and reliable for its age, but cannot install Sierra on it).
INSTRUCTIONS
Go to
https://letsencrypt.org/certificates/
Root Certificates
Active
ISRG Root X1
Find the newest of this file link (first on the page)…
“Signed by ISRG Root X1: der, pem, txt”
Click on pem to download the correct one.
(I have my browser set to always download to the Desktop so I can quickly find the stuff I just downloaded, and I put it where it goes later).
Open Keychain Utility in the Applications > Utilities folder
Enter your password every time asked.
Click System (upper left).
Drag the new Security Certificate from the Desktop into the Security page in the open Keychain Window.
Double click on the new Security Certificate.
Click the little arrow next to “Trust” at the top to expand it.
Choose “Always Trust” in the menu next to “When using this certificate:”
You can choose “Always Trust” because it literally just came from the website of the company that creates the Trusted Certificates.
Thank you, Jeff! It is indeed very helpful.
Thank you, Jeff N.! Your way was super easy for someone who is not a computer whiz (that’s me!:) Much appreciated.
Attempted to visit site, said certificate not valid, obviously a ploy by apple into more forced obsolescence. They believe the solution is to lock out loyal users in hopes they will annoy them into upgrading otherwise useful well made tech, which they work very hard to undermine down the road. Let’s not reward that business model further shall we…
Oh my gosh YESSS this worked for my Macbook Air 2013. I haven’t been able to load videos on certain trusted websites, images haven’t been loading, and the dang ‘this is not a secure network’ page on Google Chrome and Safari has been constantly popping up on most websites that I visit daily. I did the troubleshooting that other websites mentioned such as resetting your clock but that didn’t work for me. Using my computer has been so frustrating for several months. I am so glad I finally came across this website. It was so easy to change the setting in the keychain app. Such a relief wow thank you!!!!
Thank you, thank you! This worked for me and I am back up and running with my 14 year old desktop Mac!
My 14 year old model is now displaying all private photos and videos.
Fantastic! Thank you so much! Issue resolved
Fantastic, this let me fix the annoying problem and keep using my ancient macbook more easily. Brilliant , totally clear and concise video. Thanks very much!
By the way, I get the “this connection is not private” on most web addresses.
I have a late 2013 iMac that is running El Capitan 10.11.6. I guess because of its age, I cannot update the OS. I get the “this connection is not private” on both Chrome and Safari, and it started a couple of weeks ago. My clock is correct but I’m not sure I want to clear my cache. Could my problem be the older OS that I am running?
Thank you!!!! Downloading and entering the certificate in the keychain (from video)worked perfectly, I’m so grateful!
Thank you for sharing the info “This connection is not the private” it was driving crazy.
This is an awesome fix, thank you so much!