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How to Fix: Samsung Internet Keep Stopping issue?

Sometimes you might face your Samsung Internet Browser getting stopped unexpectedly for no reason. In such a case, you can use several fixes but make sure that if any fix that you apply for first works then do not go for the further one. So, some major fixes are restarting your phone, troubleshooting the app, clearing data and cache, logging out the Samsung account profile, or clearing the cache partition. 

Samsung devices come with the pre-installed Samsung internet browser, which is far better than third-party browser options. It’s safe, secure, and fast with modern capabilities. But still, many users face a particular error where Samsung internet keeps stopping on the device. This error is pretty furious as it might crash the browser app and all the unsaved work along with it.

Some of my friends had the same issue while giving an online survey when the error message – Samsung internet keeps stopping issue. The issue is caused because of multiple factors, including signal, cache files, and bad configuration of internet settings.

It could be also the case that your storage space or RAM processing capacity is full, hence, the Samsung Internet app couldn’t accommodate.

Related: How to Get Rid of Samsung Internet Browser?

But do not worry as the issue is most probably a software issue, and these troubleshooting methods will help you to fix it immediately.

Fix Samsung Internet Keep Stopping

Since we do not know the exact root cause of the issue that caused the Samsung internet to stop intermittently, I’ve mentioned a few methods that will perhaps help in solving the problem.

If any of the methods does solve your problem then you do not have to follow the next method.

Method 1: Restart your phone

When troubleshooting software-related issues arise, you must always begin with this very simple procedure because it is very effective in fixing minor issues, including glitches. It refreshes your phone’s RAM memory as well as reloads all apps and services from its core.

You can do it by simply holding the power button down for a couple of seconds and selecting reboot to restart the device. Here is an alternative yet more effective method to reboot your Samsung device.

  1. Press and hold the VolumeDown button and do not release it yet.
  2. While holding down the volume button, press, and hold the Power key as well.
  3. Hold the keys for a couple of seconds until it automatically restarts.

Restart Samsung Phone using Softkey buttons

After some time, the phone will finish rebooting, then try browsing some sites and see if the “internet has stopped error” still coming. If it is still coming, then it is time to troubleshoot the app itself.

Method 2: Troubleshoot apps

On the homepage, tap the recent apps key, which is indicated by the three horizontal lines on the left of the home button.

Once the recent app/task manager screen is shown, swipe between the apps to look for the app. It should be here if you manage to run it previously.

Samsung Phone Task Manager

Then swipe out on the app to force close. If it is not available, then simply tap on close all app tabs and restart all the apps.

Method 3: Clear data and cache

Sometimes clearing your internet’s data files can lead you to find the solution to internet stopping error. This troubleshooting step will reset the internet browser app to the default setting.

Note: clearing your data file will clear the browsing history, cookies, and browsing caches. If the data stored here is useful, then create a backup of the data.

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper right corner of the Samsung device screen.
  3. Scroll down and then tap Apps.
  4. Find and open the Samsung Internet app.
  5. Within the internet app, tap on Storage.
  6. After that, clear data will appear on your Samsung device screen.
  7. Click on the Clear Data button and then ok to confirm.
    Samsung Internet Clear Data and Clear Cache command button

After clearing the app data, reboot your phone to refresh the RAM memory again. Relaunch the app to see if the “internet has stopped” error still appears.

Method 4: Log out of your Samsung account

Re-login back into your Samsung Account may fix the temporary issue where the Samsung internet keeps stopping. To logout safely, follow these steps:

  1. Open the Settings app on your Samsung device.
  2. Tap on Accounts and then backup
  3. After that, click on Accounts.
  4. Select your Samsung account.
    Samsung Account Profile in Phone
  5. Tap more options that are appearing on the upper right side with the options menu.
  6. Tap on Remove the account and then confirm to remove it.

Once you have deleted your Samsung account, restart your phone. Then check for the problem while launching the Samsung Internet app again.

Method 5: Clear cache partition

Just like apps, Samsung devices use a cache called system cache. Sometimes this cache may become corrupted after an update, which leads to different problems in the device. To fix the problem, try to clear the cache partition.

Here are the steps to clear cache partition in Samsung phones:

  1. Turn off the device.
    Press and hold the volume up key and power key.
  2. When the green Android logo appears, release both the keys, it will take about 30 to 60 seconds before showing the Android system recovery menu option.
  3. Now the recovery screen menu will appear on the Samsung device screen.
    When you see this, release the buttons.
  4. Use the volume down button to select the wipe cache partition option and press the power button to select it.
    Wipe cache partition data from Android Phone
  5. Use the volume down button to highlight the yes option.
  6. Press the power button to confirm the action to clear the cache.
  7. Press the power button again to reboot the device.

This will return the device to the normal interface. After these steps, open the Samsung internet browser and search some sites to check if the internet error is resolved.

Bottom Line: Samsung Internet Keep Stopping

These are some of the probable solutions to Samsung’s internet keep stopping issue. In most scenarios, these steps help me whenever I face such internet issues. But in case these do not help you, then there might be some hardware issue with the device.

In such a case, it is best advised to visit the nearest Samsung service center and get your device checked. A faulty wifi chip or faulty GSM antenna can block signal reception and may cause Samsung internet issues and crash it sometimes.

In my case, clearing the Samsung Internet cache fixed the issue in an instant. However, a factory reset also helps, but it deletes all personal data and phone settings. So use it as a last option only.

If you think that you no longer need the Samsung Internet, then you can also uninstall it from the Samsung phone. You can use alternative browsers like Google Chrome, Microsoft Edge, etc.

Did any of the methods help you fix the issue with Samsung internet that keeps stopping? Please share your experience with our readers.

FAQs: Fix Samsung Internet Keep Stopping

Now, let us go through the frequently asked questions regarding how to fix Samsung Internet Keep Stopping.

What are the ways to solve the Samsung Internet stopping problem?

The several ways that will help you to solve the Samsung Internet stopping problem include restarting your phone, troubleshooting the app, clearing data and cache, logging out the Samsung account profile, or clearing the cache partition.

How to clear data and cache to solve the Samsung Internet Stooping problem?

Launch the Settings in your Samsung device and open Apps. Go to the Samsung Internet App and hit on Storage. From the storage, section tap on the Clear Data and Clear cache tab and complete the clearing data and cache process.

How to Logout the Samsung Profile to solve the Samsung Internet Stopping Problem?

Launch the Settings on your Samsung device and open the Accounts option and tap on your Samsung profile. Tap on the three dots at the top right corner and hit on remove to log out of the Samsung Profile from your device.

Lastly, here are the recommended web browsers for your computer and mobile phone that you should give a try.

Chrome WindowsChrome MacChrome iOSChrome AndroidFirefox Linux
Firefox WindowsSafari MacSafari iOSEdge AndroidChrome Linux
Edge WindowsFirefox MacEdge iOSSamsung InternetEdge Linux

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8 thoughts on “How to Fix: Samsung Internet Keep Stopping issue?”

  1. John Pham

    To Fix problem “Samsung Internet keep stopping” go to App store to re-install (or Update) Samsung Internet browser

  2. Betty Wurster

    Too complex for me to do!

  3. Hate this phone. Piece of junk keeps shulling off internet and ant even call out if you need help. Not for people who aren’t savy. Should’ve kept my LG. Never had an issue.

  4. Cory C

    I was having the same problem. My browser kept crashing. I did one more thing that you might add. I reset the app permissions. I have done every step suggested plus the one I mentioned. So far its hasn’t closed or crashed.

    1. Editor

      Thanks for the suggestion, Cory!

  5. Peter Hall

    Simply turn OFF smart anti-tracking in the Samsung Internet Browser and the problem will be gone.

  6. I saved all my bookmarks then deleted the Samsung Internet App.
    I then downloaded the app again and reinstalled all my bookmarks.
    This has solved the problem.

  7. Ocracoke

    You clear data in the browser it will deleted all your saved to Home Screen bookmarks.

    Clear cache is OK.

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