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How to Fix: Samsung Internet Keep Stopping issue?

Sometimes you might face problems with your Samsung Internet Browser getting stopped unexpectedly for no reason. In such a case, you can use several fixes, like restarting your phone, troubleshooting the app, clearing data and cache, logging out of the Samsung account profile, or clearing the cache partition. 

Samsung devices come with the pre-installed Samsung internet browser, which is far better than third-party browser options. It’s safe, secure, and fast with modern capabilities.

But still, many users face a particular error where Samsung internet keeps stopping on the device. This error is furious as it might crash the browser app and all the unsaved work.

Some of my friends had the same issue while giving an online survey when the error message – Samsung internet keeps stopping the issue. Multiple factors, including signal, cache files, and lousy configuration of internet settings, cause the issue.

It could also be the case that your storage space or RAM processing capacity is full. Hence, the Samsung Internet app couldn’t accommodate it. But do not worry, as the issue is probably software, and these troubleshooting methods will help you fix it immediately.

Since we do not know the exact root cause of the issue that caused the Samsung internet to stop intermittently, I’ve mentioned a few methods that might help solve the problem.

If any method solves your problem, you do not have to follow the next method.

Restart your Phone

When troubleshooting software-related issues arise, you must always begin with this straightforward procedure because it effectively fixes minor issues, including glitches. It refreshes your phone’s RAM and reloads all apps and services from its core.

You can do it by simply holding the power button down for a couple of seconds and selecting reboot to restart the device. Here is an alternative yet more effective method to reboot your Samsung device.

  1. Press and hold the VolumeDown button, and do not release it yet.
  2. While holding down the volume button, press and hold the Power key.
  3. Hold the keys for a couple of seconds until it automatically restarts.

Restart Samsung Phone using Softkey buttons

After some time, the phone will finish rebooting, then try browsing some sites and see if the “internet has stopped error” is still coming. It is time to troubleshoot the app itself if it is still coming.

Close Recent Apps

On the homepage, tap the recent apps key, which is indicated by the three horizontal lines on the left of the home button.

Once the recent app/task manager screen is shown, swipe between the apps to look for the app. It should be here if you managed to run it previously.

Samsung Phone Task Manager

Then swipe or click on X on the app to force close. If it is unavailable, tap on close all app tabs and restart all the apps.

Clear Data and Cache

Sometimes clearing your internet’s data files can lead you to find the solution to an internet-stopping error. This troubleshooting step will reset the internet browser app to the default setting.

Note: clearing your data file will clear the browsing history, cookies, and browsing caches. If the data stored here is useful, create a backup.

Here are the steps to clear data and cache on Samsung Internet:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper right corner of the Samsung device screen.
  3. Scroll down and then tap Apps.
  4. Find and open the Samsung Internet app.
  5. Within the internet app, tap on the Storage option.
    It will display cache data information on the device screen.
  6. Click on the Clear Data button and then ok to confirm.
    Samsung Internet Clear Data and Clear Cache command button

After clearing the app data, reboot your phone to refresh the RAM. Relaunch the app to see if the “internet has stopped” error still appears.

Logout Samsung account

Re-login back into your Samsung Account may fix the temporary issue where the Samsung internet keeps stopping.

Here are the steps to logout Samsung Account from an Android phone:

  1. Open the Settings app on your Samsung device.
  2. Tap on Accounts and then back up.
  3. After that, click on Accounts.
  4. Select your Samsung account.
    Samsung Account Profile in Phone
  5. Tap More vertical 3dots icon options on the upper right side with the options menu.
  6. Tap on Remove the account and then confirm to remove it.

Once you have deleted your Samsung account, restart your phone. Then check for the problem while relaunching the Samsung Internet app.

Clear Cache Partition

Just like apps, Samsung devices use a cache called system cache. Sometimes this cache may become corrupted after an update, leading to different device problems. To fix the problem, try to clear the cache partition.

Here are the steps to clear cache partition in Samsung phones:

  1. Turn off the device.
    Press and hold the volume up key and power key.
  2. When the green Android logo appears, release both keys, it will take about 30 to 60 seconds before showing the Android system recovery menu option.
  3. Now the recovery screen menu will appear on the Samsung device screen.
    When you see this, release the buttons.
  4. Use the volume down button to select the wipe cache partition option and press the power button to select it.
    Wipe cache partition data from Android Phone
  5. Use the volume down button to highlight the yes option.
  6. Press the power button to confirm the action to clear the cache.
  7. Press the power button again to reboot the device.

This will return the device to the normal interface. After these steps, open the Samsung internet browser and search some sites to check if the internet error is resolved.

Bottom Line: Samsung Internet Keep Stopping

These are some of the probable solutions to Samsung’s internet keep-stopping issue. In most scenarios, these steps help me whenever I face internet issues. But if these do not help you, the device might have some hardware issues.

In such a case, it is best advised to visit the nearest Samsung service center and get your device checked. A faulty wifi chip or GSM antenna can block signal reception and sometimes cause Samsung internet issues and crashes.

In my case, clearing the Samsung Internet cache fixed the issue in an instant. However, a factory reset also helps, but it deletes all personal data and phone settings. So use it as a last option only.

If you think you no longer need the Samsung Internet, you can uninstall it from the Samsung phone. You can use alternative Android browsers like Google Chrome, Microsoft Edge, etc.

Did any of the methods help you fix the issue with Samsung’s internet that keeps stopping? Please share your experience with our readers.

Lastly, here are the recommended web browsers for computer and mobile phone that you should give a try.

WindowsMacOSiOSAndroidLinux
Chrome WindowsChrome MacChrome iOSChrome AndroidFirefox Linux
Firefox WindowsSafari MacSafari iOSEdge AndroidChrome Linux
Edge WindowsFirefox MacEdge iOSSamsung InternetEdge Linux

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8 thoughts on “How to Fix: Samsung Internet Keep Stopping issue?”

  1. Hate this phone. Piece of junk keeps shulling off internet and ant even call out if you need help. Not for people who aren’t savy. Should’ve kept my LG. Never had an issue.

  2. I was having the same problem. My browser kept crashing. I did one more thing that you might add. I reset the app permissions. I have done every step suggested plus the one I mentioned. So far its hasn’t closed or crashed.

  3. I saved all my bookmarks then deleted the Samsung Internet App.
    I then downloaded the app again and reinstalled all my bookmarks.
    This has solved the problem.

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