Sometimes you might face problems with your Samsung Internet getting stopped unexpectedly for no reason. In such a case, you can use several fixes, like restarting your phone, troubleshooting the app, clearing data and cache, logging out of the Samsung account profile, etc. to can help you fix the problem with Samsung browser.
Samsung devices come with the pre-installed Samsung Internet browser, which is far better than third-party browser options. It’s safe, secure, and fast with modern capabilities.
But still, many users face a particular error where the Internet browser keeps stopping on the device. There could be multiple factors that cause the issue, such as network signal, cache files, and lousy configuration of internet settings, could cause the issue.
It could also be the case that your storage space or RAM processing capacity is entire. Hence, the Samsung Internet app couldn’t accommodate it. The issue is probably software; these troubleshooting methods will help you fix it immediately.
Since we do not know the exact root cause of the issue that caused the why browser stops intermittently, I’ve mentioned a few troubleshooting methods that might help solve the problem.
On this page, you can find and jump to:
Restart your Phone
When troubleshooting software-related issues arise, you must always begin with restarting the device because it effectively fixes minor issues, including glitches. It refreshes your phone’s RAM and reloads all apps and services from its core.
You can do it by holding the power button for a few seconds and selecting reboot to restart the device. Here is an alternative yet more effective method to reboot your Samsung device.
- Press and hold the button; do not release it yet.
- While holding down the volume button, press and hold the key.
- Hold the keys for a couple of seconds until it automatically restarts.
After some time, the phone will finish rebooting, then try browsing some sites and see if the “internet has stopped error” is still coming. It is time to troubleshoot the app itself if it is still coming.
Close Recent Apps
On the homepage, tap the recent apps key, indicated by the three horizontal lines on the left of the home button.
Once the recent app/task manager screen is shown, swipe between the apps to look for the app. It should be here if you managed to run it previously.
Then swipe to close or tap onon the app to force close. If it is unavailable, tap on Close all app tabs and restart all the apps.
Clear Data and Cache
Sometimes clearing your internet’s data files can help to fix browser errors. This troubleshooting step will reset the Internet browser app to the default setting.
Here are the steps to clear data and cache:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper right corner of the Samsung device screen.
- Scroll down and then tap Apps.
- Find and open the Samsung Internet app.
- Within the Internet app, tap on the Storage option.
It will display cache data information on the device screen.
- Click on the
button and then ok to confirm.
After clearing the app data, reboot your phone to refresh the RAM. Relaunch the app to see if the “internet has stopped” error still appears.
Logout Samsung account
Re-login back into your Samsung Account may fix the temporary issue where the Samsung internet keeps stopping. Here are the steps to do so:
- Open the Settings app on your Samsung device.
- Tap on Accounts and then back up.
- After that, click on Accounts.
- Select your Samsung account.
- Tap More options on the upper right side with the options menu.
- Tap on Remove the account and then confirm to remove it.
Once you have deleted your Samsung account, restart your phone. Then check for the problem while relaunching the Samsung Internet app.
These are probable solutions to fix Samsung’s internet that keeps stopping issues. In most scenarios, these steps help, but if it doesn’t, then the device might have some hardware issues. Contact your nearest service center.
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