Skip to content

Fix: Page Not Loading in Samsung Internet browser

Are you looking to fix the page not loading issue in the Samsung Internet browser? Learn to troubleshoot and resolve this issue with our step-by-step guide.

The Samsung Internet app works seamlessly on any Android phone. Still, you may intermittently encounter slow page response or not loading issues.

In such cases, troubleshoot the browser app with a force restart, clear the browsing data, check for the JavaScript settings, and clear the Internet app data from your device settings.

Fix: Page Loading Issue in Samsung Internet

In this troubleshooting guide, we have shared the steps to fix the issue with page loading in the Samsung Internet app.

info icon
Note: Ensure you have a stable internet connection and the Internet app is updated to the latest version.

Method 1: Force Stop and Restart the Samsung Internet

We can force-stop any app to freeze its activity and restart it to make it an app reboot. We can do the same with the Samsung Internet browser. Here are the steps to follow:

  1. Open Settings and select the Apps menu on your Android phone.
    Apps menu in Android Phone Settings screen
  2. Tap the See all apps menu and select the Samsung Internet to open the App info page.
    See all app on Android SettingsYou can also use the Search icon to find the App.
  3. Tap the Force Stop command button on the App info page.
    Force Stop Samsung Internet app on Android Phone Settings
  4. Close the device Settings and relaunch the Samsung browser from the App Drawer or Library.

After the force stops, it will turn off all the background processes and restart upon relaunching the app. Now, try to access the page to see if it’s loading.

Method 2: Ensure the JavaScript is Enabled

JavaScript is the backbone of modern web technology, which is used on 98.9% of all on the client side to help load web pages. If it is disabled, the web pages may have trouble loading. You can check the Internet app settings to confirm that JavaScript is enabled.

  1. Open Samsung Internet on your device.
  2. Tap the More horizontal 3-bar icon options and select the Settings menu.
    Settings menu in Samsung Internet browser
  3. Tap to open the Sites and Downloads settings page.
    Sites and downloads settings menu in Samsung Internet
  4. Select the Site Permissions menu and enable the toggle button for the Allow JavaScript option.
    Enable Allow JavaScript toggle button in Samsung Internet

JavaScript setting is enabled by default on the Internet app. However, you can consider disabling and re-enabling the button as a troubleshooting trick. Now, go back to the web page with the issue and reload to check.

Method 3: Clear Browsing Data from the Samsung Internet app

The browsing data accumulates over time, preventing your web pages from loading smoothly. It is necessary to clean stale cookies and cache from the Internet app. To do so:

  1. Open Samsung Internet on your device.
  2. Tap the More horizontal 3-bar icon options and select the Settings menu.
    Settings menu in Samsung Internet browserIt will open the Internet browser settings menu.
  3. Select the Personal Browsing Data menu on the settings page and tap the Delete Browsing Data option.
    Delete browsing data option menu in Samsung Internet
  4. Enable the checkboxes for the ‘Cookies and site data‘ and ‘Cached images and files‘ options.
    Delete cookies and cache data settings page in Samsung Internet
  5. Hit the Delete data command button

After this, the webpages may take a while to load and accumulate cache, which might rectify the page loading issue on the browser.

Method 4: Clear App Data from Device Settings

Corrupt app data leads to the lagging and crashing of your web pages. To fix this, you must clear the app data from Android settings, which will restore the Internet app to factory settings.

info icon
Note: Clearing app data will completely wipe out the stored cache, cookies, sign-in details, saved cards, settings, etc. Please proceed cautiously and as a last resort.
  1. Open Settings and select the Apps menu on your Android phone.
  2. Tap the See all apps menu and select the Samsung Internet to open the App info page.
    See all app on Android SettingsYou can also use the Search icon to find the App.
  3. On the App info page, tap to open the Storage & Cache menu.
    Storage and Cache tab in App Info page on Android Phone settings
  4. Tap on the Clear Storage and Clear Cache commands to wipe out the App cache data.
    Clear Storage and Cache data of Samsung Internet app from Android Settings

It will delete all your browser data, history, and saved information. However, it can load web pages faster now.

Bottom Line

The page loading or rendering issue can be due to any unknown problem. The only way to resolve this is to troubleshoot with different techniques.

In most cases, clearing the browser cache data can help fix minor loading issues. Always keep your browser app and smartphone up to date.

If the issue persists on the Internet app, you can consider installing another browser app from the Play Store. All Android browsers are compatible with Samsung Phones.

Lastly, if you've any thoughts or feedback, then feel free to drop in below comment box. You can also report the outdated information.

Please share the article if you find it helpful:

Disclosure: This page may contain affiliate links, which means we may receive compensation for your purchases; of course at no extra cost to you (indeed, you may get special discounts).
Kushal Azza

Kushal Azza

Kushal Azza is a Google Certified IT Professional, Digital Content Creator, and Go-To Digital Marketer with Engineering Degree. He has over a decade of experience solving tech problems, troubleshooting, and innovating digital solutions. Follow him on Twitter and LinkedIn.

Leave a thought or feedback

Please leave a descriptive comment or feedback with your real name. Our human moderator vets every comment, and it may take 24 to 48 hours to get published or rejected.

Your email address will not be published, and we will never spam your inbox. Required fields are marked *