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Fix: Not Syncing; Sign in Again error in Microsoft Edge on your Computer

Do you need help fixing the Edge browser's 'pause the sync and sign in again' error? Learn to troubleshoot and resolve data sync issue.

We can sign in with a Microsoft Edge browser and a Microsoft account, which helps keep the data in-sync across the devices. However, after reopening, the browser requests account verification with paused data sync.

If you frequently encounter this alert, resetting sync settings, disabling unknown extensions, and allowing your Microsoft to store site cookies can help solve the problem.

In this guide, we have shared the different troubleshooting methods that can help resolve the issue with data sync in the Edge browser.

Method 1: Manually Disable and Re-Enable Data Sync

To begin with, consider turning off the browser’s sync feature and then turning it back on. It will also refresh the sync functionality associated with your account and rectify the underlying issue. Here are the steps to follow:

  1. Launch the Microsoft Edge browser.
  2. Click on the Profile avatar in the address bar.
  3. Open the Manage Profile Settings option.
    Manage Profile Settings in Edge browser
  4. Switch to the Sync section and click the Turn off the Sync button.
    Turn off Sync option in Microsoft Edge browser
  5. Now wait a minute or two, and click on the Turn on Sync.
    Turn on Sync in Microsoft Edge
  6. Hit the Confirm button, and the sync should restart.
    Confirm Sync Enable in Microsoft Edge

After completing the sync settings, check whether it fixes the error. You can reopen the browser to see if the issue continues.

Method 2: Reset Sync Profile Settings

We can reset the sync feature altogether. It will give it a fresh instance to work on and could work in your favor toward fixing this issue. Follow these steps:

  1. Launch Edge browser on your PC.
  2. Navigate to the profile sync address.
    edge://settings/profiles/sync
  3. Scroll to the end and click on Reset sync.
    Reset Sync in Edge browser
  4. Hit on Reset on the confirmation box.

Once the reset is complete, click the profile icon at the top right and sign in to your account.

Please wait a few minutes until the browser rebuilds its sync database and saves it to its servers. Since the sync feature is now reconstructing, there’s every chance the ‘Not Syncing’ alert is fixed.

Method 3: Add a Microsoft Account to Save Cookies

Allowing Microsoft’s account page to save cookies on your device will preserve the necessary account details for your PC. Hence, the account sign-in is retained even after exit. Here are the steps to add the Microsoft service account:

  1. Launch the Edge browser on the computer.
  2. Open the Cookies settings page.
    edge://settings/content/cookies
  3. Scroll to the Allow section and click the Add button.
    Add command to add the Site URL under Allowed cookies on Edge
  4. Type in account.microsoft.com in the Site field, and click Add button.
    Add a site to allow cookies on Edge browser
  5. Once done, head to the Clear browser data in the close section.
    edge://settings/clearBrowsingDataOnClose
  6. Enable the Cookies and other site data toggle button.
  7. Expand and click on Add next to Do Not Clear.
    Add Do Not Clear Site Cookies and Data URL in Edge Browser Settings
  8. Enter account.microsoft.com in the Site field and hit Add command.
    Add a site do not clear on edge browser

Many users could fix the issue after adding a Microsoft account under the allowed cookies section.

Method 4: Disable Conflicting Extensions

If you have an add-on installed that manipulates the browser cookies, they might conflict with the browser’s sync functionality. Therefore, the best bet is to disable such extensions right away. Here are the steps to do:

  1. Launch the Microsoft Edge browser.
  2. Click on the More horizontal 3-dots icon option and select the Extensions menu.
    Microsoft Edge Extensions menu
  3. Start by Disabling all the extensions and re-enabling them one at a time until you find the issue-causing extension.
    Disable the Edge browser extensions

Then, it is recommended that the conflicting extension be disabled or uninstalled.

Method 5: Reset Microsoft Edge to the Original Default

If none of the above-mentioned methods managed to fix the issue, you should consider resetting the browser to its default settings. Remember that doing so will all the browser customization and delete temporary data.

  1. Launch the Edge browser and head over to Reset Profile settings:
    edge://settings/resetProfileSettings
  2. Hit the Reset button in the Reset Settings dialog box that appears.
    Reset Microsoft Edge Settings
  3. Once the reset is complete, sign in to your account.

If the sign-in error is due to the browser’s corrupted data or setting configuration issues, resetting it should be rectified.

Bottom Line

The sync feature has now become an integral part of the browsing experience. We constantly juggle our smartphones and PCs, and the need for data to be synced across all these devices grows exponentially.

In my case, resetting the sync feature and re-logging into the account resolved the problem. However, many users have reported that adding the Microsoft account to the allowed cookies list has helped to retain the account sign-in and data sync.

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Kushal Azza

Kushal Azza

Kushal Azza is a Google Certified Analytics & IT Professional, Digital Content Creator, and Go-To Digital Marketer with an Engineering Degree. He has over a decade of experience solving tech problems, troubleshooting, and innovating digital solutions. Follow him on Twitter and LinkedIn.

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