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Fix: Not Syncing; Sign in Again error in Microsoft Edge on your Computer

Do you need help fixing the Edge browser's 'pause the sync and sign in again' error? Learn to troubleshoot and resolve sync errors in Microsoft Edge.

We can sign the Microsoft Edge browser in with a Microsoft account, which helps keep the data in-sync across the devices.

However, after a specific time, the Edge browser requests account validation with the status “Sync is Paused; sign in again.”

If you frequently encounter this alert, clearing browser data and allowing Microsoft to store cookies is better.

Fix: Not Syncing; Sign-in on Edge browser

Similar to its Chromium counterparts, Edge also comes with built-in sync functionality. The benefit of the same is two-fold. First off, all your data remains safely stored on their server. Hence you wouldn’t have to worry about data loss when the browser reset.

The second perk is the ability to sync your data across all the linked devices. As a result, your bookmarks, favorites, saved passwords, and likes will all be easily accessible from all your signed-in devices.

Unfortunately, not many users can make full use of this feature. According to them, the browser tends to stop syncing the data without any manual intervention from their end.

It is a requirement from the browser to occasionally (maybe every 30 days) sign in to validate your credential. However, if it happens frequently, it’s an issue within the Edge browser setup.

It would display a prompt that is ‘not syncing’ and calls for the users to re-sign into their accounts. But even if they perform a re-login, it doesn’t do any good as the issue re-appears after a while.

If you are also getting bugged with this sync issue, this guide is here to help you. Here are the methods to help you fix the “Not Syncing, Sign-in” error in Microsoft Edge.

Disable and Re-Enable Sync

To begin with, you should consider disabling the browser’s sync feature and then turning it back on. It will also refresh the sync functionality associated with your account and rectify the underlying issue. Here are the steps to re-enable the sync:

  1. Launch the Microsoft Edge browser.
  2. Click on the Profile avatar in the address bar.
  3. Open the Manage Profile Settings option.
    Manage Profile Settings in Edge browser
  4. Switch to the Sync section and click the Turn off the Sync button.
    Turn off Sync option in Microsoft Edge browser
  5. Now wait a minute or two, and click on the Turn on Sync.
    Turn on Sync in Microsoft Edge
  6. Hit the Confirm button, and the sync should restart.
    Confirm Sync Enable in Microsoft Edge

Once Microsoft Edge has synced all the data, check whether it fixes the error.

Reset Sync

If toggling off/on the sync feature didn’t manage to spell out success, your next action should be resetting the sync feature altogether. It will give it a fresh instance to work on and could work in your favor toward fixing this issue. Here are the steps to reset the sync:

  1. Launch Edge browser on your PC.
  2. Navigate to the profile sync address.
  3. Scroll to the end and click on Reset sync.
    Reset Sync in Edge browser
  4. Hit on Reset on the confirmation box.

Once the reset is complete, click the profile icon at the top right and sign in to your account.

Please wait until the browser rebuilds its sync database and saves it to its servers for a few minutes.

Since the sync feature is now reconstructing itself from scratch, there’s every chance Microsoft Edge’s Not Syncing alert is fixed. If not, here are a few other workarounds that deserve your attention.

Add Microsoft Account to cookies

Allowing Microsoft’s account page to save cookies on your device will preserve your PC’s necessary account details. But the job is still half done.

Once you close the browser, you should also consider instructing the browser not to delete the cookies associated with the said page.

Here are the steps to add the Microsoft service account to store cookies:

  1. Launch the Edge browser on the computer.
  2. Open the Cookies settings page.
  3. Scroll down to the Allow section, and click the Add button.
    Add command to add the Site URL under Allowed cookies on Edge
  4. Type in in the Site field, and click Add button.
    Add a site to allow cookies on Edge browser
  5. Once that is done, head to the Clear browser data in the close section.
  6. Enable the Cookies and other site data toggle button.
  7. Expand and click on Add next to Do Not Clear.
    Add Do Not Clear Site Cookies and Data URL in Edge Browser Settings
  8. Enter in the Site field and hit Add command.
    Add a site do not clear on edge browser

Many users could fix the “Not Syncing, Sign in again” error in Microsoft Edge after adding the site mentioned above to the Cookies section. Check if it works for you or not.

Delete Cache

Both scenarios invite trouble if an abundance of temporary browser data has accrued over time or the stored data has been corrupted. Therefore, you should consider deleting these cached right away.

  1. Launch the Edge browser and go to the clear browser data settings page.
  2. Enable the check mark for Cache images and files from the list.
    Clear Cache Images and Files from Edge browser
  3. Hit the Clear Now button.

Since the cache files have been deleted, the sites would now load from scratch. But this few seconds delay is worth the wait if it fixes Microsoft Edge’s “Not Syncing, Sign in again” error.

Disable Extensions

If you have an add-on installed, specifically those dealing with saved data and passwords, they might conflict with the browser’s sync functionality. Therefore, the best bet is to disable such extensions right away. Here are the steps to do:

  1. Launch the Microsoft Edge browser.
  2. Click on the More horizontal 3dots icon option, and select the Extensions menu.
    Microsoft Edge Extensions menu
  3. Start by disabling all the extensions and re-enabling them one at a time until you find the issue-causing extension.
    Disable the Edge browser extensions

Then it is recommended to keep the conflicting extension disabled or uninstall it.

While these extensions add to the overall browsing experience, some could result in a few issues. Therefore, it is recommended to keep their numbers at the absolute minimum.

Reset Microsoft Edge

If none of the above-mentioned methods managed to fix Microsoft Edge’s error, you should consider resetting the browser to its default settings.

Remember that doing so will reset the pinned tabs and the startup pages. Follow the steps to reset the Edge browser:

  1. Launch the Edge browser and head over to Reset Profile settings:
  2. Hit the Reset button in the Reset Settings dialog box that appears.
    Reset Microsoft Edge Settings
  3. Once the reset is complete, sign in back to your account.

If the sign-in error is due to the browser’s corrupted data or setting configuration issues, resetting it should rectify it.

Bottom Line

We conclude the guide on how to fix the “Not Syncing, Sign in again” error in the Microsoft Edge browser.

The sync feature has now become an integral part of the browsing experience. We are constantly juggling our smartphones and PC, and the need for data to be synced across all these devices grows exponentially.

So any issue with this feature is bound to cause concern. In this regard, we have shared six methods to help you rectify the Edge sync-related problems.

In my case, resetting the sync feature and re-logging into the account managed to spell out success. Do let us know which one worked out in your favor.


We have listed some of the frequently asked questions related to sync being paused on Microsoft’s Edge:

Why Sync is Paused on Microsoft Edge browser?

If the Microsoft Edge browser does not recognize your signed-in account in Edge browser, hence it will show the sync is paused, and sign in again.

How to Fix Not Syncing on Edge browser?

There are different troubleshooting steps that you can take to fix the sync is paused sign-in again error. You can disable and re-enable the sync, reset sync, add a Microsoft account into allowed cookies, delete obsolete cache and cookies, disable extensions, and finally reset the browser if none works.

How do I turn on sync on Microsoft Edge?

Launch the Microsoft Edge browser, click on the Profile avatar, and open the Manage profile settings. It will open the Profile settings page. Hit the ‘Turn on sync’ button to turn on the synchronization. You will need to sign in with Microsoft account for sync to work.

Lastly, if you've any thoughts or feedback, then feel free to drop in below comment box. You can also report the outdated information.

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Kushal Azza

Kushal Azza

Kushal Azza is a Google Certified IT Professional, Digital Content Creator, and Go-To Digital Marketer with Engineering Degree. He has over a decade of experience solving tech problems, troubleshooting, and innovating digital solutions. Follow him on Twitter and LinkedIn.

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