Cursor or Mouse Pointer Disappear in Chrome Browser (RESOLVED)

Does the mouse cursor disappear in the chrome browser? Learn how I got fixed by tweaking a few settings and also disabling the hardware acceleration option.

Are you facing this issue with your Chrome browser especially with the mouse cursor disappearing when using the touchscreen mode? Then you have landed on the correct page.

My friend had a similar problem with his surface tablet running on Windows OS. Every time he switched to touchscreen mode from the normal, a few minutes later the mouse pointer disappeared. Initially, the cursor was disabled occasionally, but now the problem is quite frequent. He would always shout — My mouse is gone!!!

He got frustrated with the mouse cursor not showing in chrome and also contacted Microsoft for a solution, but ultimately found that the issue is with the Chrome browser. The cursor only disappeared when using the Chrome browser, for other apps and software the problem with the cursor did not exist.

After multiple trials, we found a few solutions that were pretty similar for most surface tablet owners.

Related: How to Fix Google Chrome No Sound or Audio Output?

The chrome cursor disappears from the screen while reading or browsing, however, when we scroll through the web page the cursor would reappear. It wasn’t like the cursor or mouse pointer is inactive, but it was just hidden in plain sight only on chrome. While using other programs or accessing files in Windows Explorer, one didn’t face any problem.

Google Chrome Mouse Cursor Pointer Disappear

This cursor disappearance only happens when using the touchscreen (tablet) mode, however, when connected with a mouse and keyboard the mouse pointer was not disabled.

After trying a couple of tweaks in the Chrome browser, we settled down with settings that fixed the problem (temporarily). This is just a workaround, but Google needs to fix this issue or maybe they have designed it that way and it’s working as intended.

Follow these simple steps to fix the chrome cursor’s disappearance issue in the browser:

Kill Chrome from Task Manager and Relaunch

If the cursor disappears in the chrome browser, just restarting the program will solve the issue. You can just kill the chrome browser process and relaunch the browser.

Follow these steps to fix the chrome cursor disappearance issue: 

  1. Open the Task Manager on Windows.
  2. Select the Google Chrome processes from the program list.
  3. Hit on End task button.

This will kill all the existing chrome processes that are even running in the background.

Chrome Processes End Task

After verifying that are no chrome threads are running in task manager and completely exit all the processes, just reopen the browser and start using the chrome browser with the chrome cursor on the screen.

This should temporarily make the cursor reappear in the Chrome browser.

This is quite a tedious process to kill every running thread, however, will help in resolving the chrome cursor disappearance issue.

Restart using chrome://restart command

I know it’s quite a tedious job to relaunch chrome after killing from task manager at every instance.

Alternatively, you can use the restart function in chrome to completely relaunch the browser without killing the task manager.

Whenever the chrome cursor or mouse pointer is hidden, just try running the chrome://restart in the browser URL. This will automatically, restart the browser and make the job less painful.

Chrome restart command

Make sure that you do not have any unsaved edits in the browser. Restarting the browser will close all the existing tabs and running extension temporarily and make the mouse cursor reappear.

Pro-tip: You can bookmark the URL: chrome://restart and tap on it whenever the mouse pointer is not showing up.

Enable/Disable Hardware Acceleration

The hardware acceleration is a pre-built feature in the Chrome browser that helps in smooth functioning. It typically helps in improving display performance when using a chrome browser.

Hardware acceleration also influences the keyboard, trackpad, touch screen display, etc. Hence, disabling or enabling the hardware acceleration usage will fix the chrome cursor issue.

I kind of juggled between enabling and disabling this option. For some system users, disabling the hardware acceleration was fixing the issue. While for others, keeping the hardware acceleration option ON has resolved the auto-hiding problem.

Follow these steps to enable or disable the hardware acceleration usage in the chrome browser:

  1. Launch the Chrome browser.
  2. Navigate to Settings from vertical 3dots icon options.
  3. Scroll down in settings to open Advanced Settings.
  4. Under the System section, toggle the option ‘Use hardware acceleration when available‘.

Chrome Settings Use hardware acceleration when available

Like I mentioned, keep this toggle enabled or disabled based on how it’s resolving the mouse cursor auto-hide in the chrome browser.

Switch to Chrome Canary browser

You may also switch to Chrome Canary that can resolve the issue with the mouse pointer disappearance. The canary is built over the chromium project and has the same features just like the Chrome browser. However, this browser is highly unstable and used by developers.

I do not recommend using this version of the browser, however, you can download the chrome canary for free on Windows as well as macOS.

Please note that Canary is not a stable chrome and you may still watch the chrome cursor disappear issue intermittently.

Alternative to Chrome Browser

Alternatively, you can also consider using Microsoft’s Edge browser. The new Edge browser is built with the Chromium project which also powers Google Chrome. The Windows OS has started shoving the Edge browser in the latest version.

Technically, you won’t find any major difference between Chrome and Edge browsers. However, the Edge browser does not support the Google account sync but relies on the Microsoft account.

Apart from that, the Edge is just a clone of the Chrome browser with all the features you need. Perhaps, the Edge is getting even better than Chrome.

Bottom Line: Cursor Disappears in Chrome

I hope this helps in resolving the issue with the chrome cursor disappearance. While I know and want to share that this is a temporary workaround for the issue, it may reappear, and you need to frequently try the above workaround to fix it.

I explained all these methods to my friend who was facing the same issue with his chrome cursor. It worked for him well and he did not face any issues thereafter.

I think if this is a major flaw, then Chrome developers need to address and fix the issue permanently. Let me know which workaround was able to fix your problem with the mouse pointer disappears in chrome, whether it was relaunching the browser or disabling the hardware acceleration.

Related: How to Resolve: Aw Snap! Error in Chrome?

Also, please drop in any other method that I haven’t added but worked at your end to resolve the issue with the chrome cursor.

Lastly, here are the recommended web browsers for your computer and mobile phone that you should give a try.

Chrome WindowsChrome MacChrome iOSChrome AndroidFirefox Linux
Firefox WindowsSafari MacSafari iOSEdge AndroidChrome Linux
Edge WindowsFirefox MacEdge iOSSamsung InternetEdge Linux

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19 Responses

  1. Cleveland G Shields says:

    i do this, but i have to keep redoing it. I turn off the accelerator, the mouse shows up for a while. Then, the mouse disappears you have to turn on accelerator. Is there a more permanent fix?

    • Editor Staff says:

      I totally understand the pain.
      Unfortunately, there is no permanent fix as of now. Google has to address this issue and fix in the backend.

  2. alvin tan says:

    chrome://restart worked for me on my surface go.
    thank you very much

  3. Robert Timsah says:

    If you see Chrome in task tray, right click on it and tell it not to run in background. might work. So far it is for me but for how long?

    • Editor Staff says:

      That’s like killing the chrome as soon as we close the browser — just like a restart. I think it won’t last long.

      Anyways, most of these solutions are just work-around. It’s Chrome developers who need to fix this issue.

  4. Gary Davis says:

    I had the problem in Edge Chromium and Chrome at the same time. edge://restart on Edge and chrome://restart on Chrome seemed to fix it for now.

  5. Simon Judge says:

    I added an item to the bookmark bar to save having to type the restart command

    • Editor Staff says:

      Amazing tip, Simon!

    • James McLeod says:

      Excellent. I did this right away! Kudos!!

  6. Fineas says:

    chrome://restart worked for me as well. I have to remember this command for always, as I have pretty often this issue on my Dell Latitude with TouchScreen. I hope google comes with an permanent solution for this.

  7. Marlene Clark says:

    I’ve had my laptop for nearly a year. The problem started yesterday (6/13/20). The chrome/settings tip (disabling) fixed it, until the cursor disappeared again today; so, the task manager tip worked. I created a word doc with your tips, as they are the most thorough. thoughtful & logical I’ve seen. I’ll also bookmark chrome://restart. Bad Google! Aarrgh!

  8. Vasilis says:

    The same problem on my Surface Go 2. Mouse disappears causing confusion and questions. I followed the instructions but none of them worked for me.
    I just changed the language from Greek to English UK and worked immediately. Mouse pointer is back. I will let you know if this comes back

    • Editor Staff says:

      Wow! I didn’t know that language is also a cause of the issue. Let us know how it goes with a new setting.

  9. Husain A. says:

    I use a HP pavillion which has a touch screen monitor, i was shocked when the mouse just disappeared on chrome but the first solution on this article itself fixed the problem! great article!

  10. MJohnson says:

    Thank you!!! THis was a life saver. Finally got the answer. You are Awesome:)

    • Editor Staff says:

      Glad it helped, M Johnson!

  11. Curtis says:

    I had this problem in the past with Chrome. I just shut down Chrome from the taskbar and then reopened it. I have now just had the same problem with the new Microsoft Edge browser. It came back on its own after minimizing and then restoring it a couple of times.

    • Editor Staff says:

      Hi Cutis, Microsoft Edge and Google Chrome are developed with the same Chromium backend. Hence, you can follow the same steps as mentioned in the new Microsoft Edge browser.

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